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Employment Opportunities

Manager of Network Operations

Posted on July 19, 2017

Under the general direction of the CIO, provides advanced level technical expertise in support of the University’s voice, video, broadcast and data network systems. This position is responsible for leading the Network Operations staff who perform primary diagnostics, testing and trouble resolution, document installations and maintain networking systems for University Information Technology Services (UITS).
Responsibilities include the overall management, direction, and day-to-day activities for the core, distribution and access tiers of the University network as well as the wireless and data center networks. This position is responsible for ensuring the continuous operation of the networks which support the institution’s goals of research, teaching and outreach.
The successful candidate would be a technical expert and a high level networking professional. Individuals considered for this position must be highly independent and capable of understanding and evaluating complex networking interrelationships and complexities.


• Directs the activities of the Network Operations staff; identifies staffing needs and is responsible for hiring, supervision, training, mentoring, evaluations, work schedules and work assignments. Manages all routine personnel functions. Develops training plans for staff and self that ensures that new technologies are understood and fit into plans and enhancements.

• Provides technical leadership in designing, developing, scheduling and implementing the network requiring a thorough understanding of the principles of computer systems, network systems and information management systems.

• Prepares budget requests as part of the overall UITS budget planning process and manages the established budget.

• Plans and directs project work, including evaluation, selection and acquisition of hardware and software, as well as product installation, testing and documentation; interfaces with vendors as needed to ensure successful completion of projects and writes progress reports.

• Responsible for ensuring the continuous, uninterrupted availability and functionality of the University network operations and coordinates appropriate resources to respond to outages and emergencies. Develops plans and processes that ensure minimum risk to the network; analyzes plans and directs security and disaster recovery needs for the network.

• Represents departmental interest on University-wide and statewide committees, special interest groups, projects and communications forums. Publishes and disseminates results. Researches reviews, investigates and writes comprehensive reports on new and emerging technologies.

• Recommends for purchase, configures and troubleshoots software and/or hardware for communications networks, telephony, video or data switching systems.

• Maintains emergency management readiness for system outages and disasters. Responsible for immediate response and appropriated recovery using planned response assets.

• Prepares and submits comprehensive project plans and supporting information to aid in effective short and long-range planning; makes recommendations based on analysis of current and future needs, new advances in the field, applicability of technology to University systems and most cost-effective delivery of services Writes long-range planning documents.

• Evaluates and executes activities consistent with University and UITS strategic plans.

• Other related duties as assigned.

MINIMUM Qualifications

1. Bachelor’s degree in Computer Engineering or a related field or documented equivalent combination of training and experience.

2. Seven to ten years of experience maintaining and troubleshooting production Cisco networks with a minimum of five years of experience with large scale networks.

3. Ability to isolate and repair multiple complex inter-related technical problems.

4. Demonstrated ability to work well with a diverse customer base and manage customer expectations.

5. Three to five years’ experience managing networking or technical personnel.

6. Excellent oral and written communication skills.

7. The ability to meet deadlines and work under pressure.

8. Team building skills with technical and nontechnical staff and experience with vendor management, evaluation and relations.

9. Demonstrated commitment to maintaining state-of-the art technical knowledge.

10. One to three years’ experience in outside plant fiber optic cabling systems design and installation.

11. Knowledge of OSI layers 1-3.

12. In-depth knowledge of Routing and Switching protocol’s, TCP/IP, OSPF, VLAN, DHCP, DNS.

13. High level network analysis and application troubleshooting skills using network tools and applications.

14. In depth knowledge of network management best practices and knowledge of network security tools and concepts, such as Cisco PIX, ACL, VPN, IDS.

15. The ability to travel to regional campuses, training seminars and trade shows.

16. The ability to work off hours and weekends when necessary.

Preferred Qualifications

1. Advanced Degree (Masters or Doctorate) in Computer Engineering or a related field.

2. Substantive experience in an alternative IT discipline (such as voice, applications, video etc.)

3. Experience with advanced designing and implementing of large scale network systems.

4. Four to seven years of network related experience including design and implementation of large scale networking systems.

5. Professional network related experience in a University environment.

6. Certifications relevant to this position.

7. Experience on Cisco ONS 15454 DWDM.

8. Demonstrated ability to provide leadership in project development and administration.

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